Qualification Overview 

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.

Career opportunities 

Depending on the specialisation the following are the potential career opportunities for the students:  

• • • Front of House Manager
    • Restaurant or Banquet Manager
    • Catering Manager
    • Restaurant or Café Owner and Operator
    • Hospitality Manager
    • Bar Manager